Anti SPAM FAQ
I was directed to
this age by a bounced email. Why?
Who blocked my
Why do you do
But my email to you
I'm not an IT
professional, I'm just a user. Who will help me with
Where can I find out
lists does SEER use and how can I get my mail host off
If you have arrived at this page by following a
link on a rejected email, the chances are that you are an innocent
bystander in our war on spam (junk email).
are an SEER customer attempting to email us, please accept our
apologies for the inconvenience. You may contact us by calling us at
our toll-free number or by sending us an
feedback will help us tune our spam blocking more
Otherwise, please read all of this page carefully before
deciding what to do
Spam has become far more than merely an annoyance - it is now
a major distraction for our users and has the potential to waste a
lot of their time.
of all inbound Internet email to SEER is now rejected at source by
our anti-spam policy (of which 10-15% is by our use of block lists
and the rest for other reasons such as forged sender or recipient
address). There are very few complaints about legitimate business
email being blocked in this way; indeed, spam can and does still get
through though at a greatly reduced rate.
Furthermore a high proportion of rejected messages contain
material the possession of which may be illegal and the viewing of
which by an unwitting recipient may be a very unpleasant, even traumatizing
now a pervasive issue for Internet users and, as an Internet user
yourself, you most probably have direct experience of it.
reading of the FAQ below will help you understand what happened to
your email and what steps you can take to correct the
1. I was directed to this page by a bounced email.
email was rejected because we have chosen not to trust Internet mail
hosts that are listed by certain block lists. The host which
attempted to deliver your mail is listed in one of these block lists
- the rejection message we sent you will tell you which
||554 SEER has rejected your email because the host which
attempted to deliver it, 127.0.0.2,
is listed in the block list at list.dsbl.org. Please see
http://www.jacklynes.com/spam/tech.htm for more
||the list which caused the rejection was list.dsbl.org and|
||the host that was blocked, belonging either to your
company or your Internet service provider, was 127.0.0.2|
note of which list caused your mail to be blocked and read the rest
of this FAQ.
2. Who blocked my mail?
blocked your mail.
list suppliers do not (indeed, can not) cause mail to be blocked.
They simply list the addresses of certain Internet mail hosts along
with the reason for
including them in their lists. Users of these lists then decide how
to react when encountering email coming from a listed
chosen not to accept email from hosts listed in the block lists we
3. Why do you do that?
SEER's email system is an important business communications medium.
Without block lists, it turns into this:
||Free Offer - Start Your 14 Day Trial Membership
||Did you know you can legally own a cable
||fwd:SEE YOUR SALES SKY ROCKET GLYU|
||URGENTLY STRICTLY FOR YOUR ATTENTION ONLY|
||$2500 confirmed. Please verify your
||Approved and ready!|
||The best way to get a mortgage-ON YOUR TERMS
||Graduate Now With Your Degree !|
||No More Debt Collectors|
||Re: Earn a Full Income on e Bay 1460|
||Learn How to Drop Your MORTGAGE Rates.
only a small sample of genuine, recent spam. Many more examples
cannot be displayed here for reasons of taste and
our overriding concern is to provide our customers with the best
service and information. Spam gets in the
way of this mission and we have had to take drastic steps to reduce
4. But my email to you was not spam!
make no judgments on the content of email rejected by our use of
block lists - we never saw your message.
only able to make our judgment based on where that message came
from - in this case a host computer we have chosen not to trust
as it is a known spam source or not properly secured against abuse
by anonymous third parties.
5. I'm not an IT professional, I'm just a user. Who will
help me with this?
Please contact your IT, computer systems or email administrator. It
will help him/her if you forward the entire rejection message you
received from us including the link to this page.
are a user of a service provided by a telephone company or similar
provider of services to homes/small businesses, you should be able
to address this message to email@example.com, where isp.com is the
name of your service provider.
Please do not contact SEER or block list
will not be able to service requests such as "please stop using the
[insert name of list] block list" as doing so will simply reopen the
floodgates for more spam. Block list suppliers provide a valuable
service to the Internet community and did not block your email, SEER
6. Where can I find out more about spam?
may find some of these links useful:
block lists does SEER use and how can I get my mail host off them?